TERMS & CONDITIONS

Effective Date: 28-11-2025
Website: kerusyl.com

1. Introduction

Welcome to Kerusyl (Pty) Ltd (“we”, “us”, “our”). These Terms & Conditions govern your use of kerusyl.com (the “Website”), including browsing, creating an account, making a purchase, or interacting with any content on the Website.

By accessing or using this Website, you agree to these Terms. If you do not accept these Terms, you must stop using the Website immediately.

2. Legal Framework (South African Compliance)

These Terms comply with applicable South African legislation including:

  • The Consumer Protection Act 68 of 2008 (CPA)
  • The Electronic Communications and Transactions Act 25 of 2002 (ECTA)
  • The Protection of Personal Information Act 4 of 2013 (POPIA)

By using this Website, you confirm that you understand the rights and obligations governed by these laws.

3. Eligibility

You must be 18 years or older or use the Website under the supervision of a legal guardian.
By placing an order, you confirm that:

  • You are legally able to enter into a binding agreement.
  • The information provided is accurate and true.

4. Website Use & Restrictions

You agree NOT to:

  • Engage in unlawful or fraudulent activity.
  • Upload harmful materials (malware, viruses, spam, etc.).
  • Copy, distribute, resell, or misuse any content from the Website without written permission.
  • Attempt to access restricted areas, databases, or systems.

We may suspend or ban your account for misuse or violation of these Terms.

5. Products, Pricing & Availability

  • Prices are shown in South African Rand (ZAR) and may change at any time.
  • Product descriptions, images, and specifications may vary slightly from actual products.
  • Availability is not guaranteed; orders are subject to stock confirmation.

We reserve the right to refuse any order at our discretion.

6. Orders & Payment

Payment methods may include:

  • EFT
  • Visa / Mastercard
  • Mobile money / PayFast / PayStack / PayPal (if applicable)

All payments must clear before processing or shipping. Fraudulent transactions may be reported to the authorities.

7. Shipping & Delivery

  • Delivery timeframes are estimates and may vary due to courier delays, regional location, or external circumstances.
  • Risk of loss and ownership transfers to you once the parcel is handed to the courier (in accordance with ECTA and CPA).
  • You are responsible for providing a correct delivery address.

8. Returns, Refunds & Warranty (CPA Compliance)

We follow the rights provided under the Consumer Protection Act.

You may return eligible items within 7 days of delivery, provided they are:

  • In original packaging
  • In resellable condition

Refunds will be processed once the return is inspected and approved.

Non-returnable items include:

  • Personal use hygiene items
  • Damaged items due to misuse
  • Clearance or final sale items
  • Custom or special order products

Product warranties vary and will be displayed where applicable.

9. Intellectual Property

All Website content — including logos, product images, videos, text, software code and design — is owned by Kerusyl (Pty) Ltd and protected under:

  • Copyright Act 98 of 1978
  • Trademarks Act 194 of 1993

You may not copy, modify, distribute, or reuse content without written permission.

10. Privacy & Personal Data (POPIA Compliance)

Your information is collected, stored, and used in line with our Privacy Policy, which forms part of this agreement.
By using the Website, you consent to the collection and use of your information as required to:

  • Process orders
  • Deliver products
  • Provide customer support
  • Improve user experience

We do not sell or share your information with unauthorised third parties.

11. Disclaimer & Limitation of Liability

To the fullest extent allowed by South African law:

  • We are not liable for indirect, incidental, or consequential damages.
  • Use of the Website is at your own risk.
  • We make no guarantee regarding uninterrupted or error-free access.

Our total liability shall not exceed the amount paid for the product or service in dispute.

12. Indemnity

You agree to indemnify and hold harmless Kerusyl (Pty) Ltd, its employees, suppliers, and affiliates from any claim or damage arising from misuse, breach of Terms, or unlawful behaviour linked to your use of the Website.

13. Amendments

We may update or modify these Terms at any time.
The updated version will appear on the Website with a revised Effective Date.
Continued use means you accept the updated Terms.

14. Governing Law & Disputes

These Terms are governed by the laws of South Africa.
Any disputes will be handled through:

  1. Internal customer support resolution
  2. If unresolved, the matter may be escalated to:
    • The Consumer Goods & Services Ombudsman (CGSO)
    • Small Claims Court or the High Court of South Africa, depending on value.

15. Contact Information

For support or legal queries:

Kerusyl (Pty) Ltd
📧 Email: info@kerusyl.com
📞 Phone: +27691013684
📍 Address: South Africa